Return & Refund Policy

Returns & Refunds

Before Your Order Ships

If you need to cancel a purchase, contact us before production, fulfillment, or shipment begins. Once a cancellation is approved, the full amount paid will be refunded to your original payment method.

An order cannot be cancelled after dispatch. You may request a return after receiving it, subject to the conditions below.

Our Return Window

TOUED accepts eligible return requests submitted within 14 days of delivery.

For a standard return, please ensure that:

The bowl is unused and remains in its original condition.
Its original packaging is included.
You can provide a receipt or another valid proof of purchase.

These conditions do not limit any statutory rights relating to damaged, defective, or incorrectly described goods.

Starting a Return

Email service@tyzgsj.com with your order number and the item you wish to return. Our team will review your request and provide instructions, including the correct return address.

Please contact us before posting your parcel. Returns should only be sent to the address supplied by TOUED customer support, rather than directly to the manufacturer or an address shown on the original shipping label.

Pack your bowl securely, using suitable cushioning to help protect it during the return journey.

Bowls That Arrive Damaged

If your bowl arrives broken, chipped, or incorrect, please let us know promptly. Include your order number, a description of the problem, and photographs of the item and packaging where available.

Handle broken pieces carefully and wait for our team’s instructions before arranging a return.

Return Charges

Where return shipping fees apply, you will not be charged more than once for the return shipment.

TOUED does not charge restocking fees.

After We Receive Your Return

We will inspect the returned item and email you to acknowledge its arrival. You will then be informed whether your refund has been approved or declined.

Approved refunds are issued to the same payment method used for the purchase. The time required for the funds to appear varies depending on your bank, card issuer, or payment provider.

Checking a Pending Refund

If an approved refund has not appeared in your account:

Check your recent bank or payment account transactions.
Contact your card issuer or payment provider to ask whether the credit is awaiting posting.
Ask your bank whether further processing time is needed.

If you still cannot locate the refund, email our support team for assistance.