Product Questions
Product features, dimensions, materials, use, and general product information.
CONTACT TYZGSJ
We’re here to help.
Whether you have a question about a product, need help with an order, or would like assistance with shipping, returns, payments, or another customer service matter, our team is here to make things simple.
THE COMPANY BEHIND TYZGSJ
Business Information
TYZGSJ is owned and operated by Shenzhen Daxinyi Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through tyzgsj.com.
Brand NameTYZGSJ
Websitetyzgsj.com
Company NameShenzhen Daxinyi Technology Co., Ltd.
Registered Address7th Floor, Building 197, Shiyan Xincun, Langxin Community, Shiyan Subdistrict, Bao'an District, Shenzhen, Guangdong, China.
Emailservice@tyzgsj.com
Customer Service+852 2520 4300
Customer Service HoursMonday–Saturday, 9:00 AM–6:00 PM EST.
Response Time1–2 business days
HOW WE CAN HELP
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Customer support for every step.
Orders & Tracking
Order confirmations, status updates, shipping, delivery, and tracking questions.
Returns & Refunds
Eligible return requests, refunds, damaged products, missing items, or incorrect items.
Payment Support
Questions about checkout, payment methods, or payment-related issues.
EXISTING ORDERS
Help us find your order faster.
If you are contacting us about an existing order, please include the following information whenever possible:
01
Order Number
Your TYZGSJ order number from your confirmation email.
02
Email Address
The email address used when placing your order.
03
What Happened?
A short explanation of what you need help with, plus photos when relevant.
ORDER SUPPORT
Useful information before you contact us.
Damaged, Missing, or Incorrect Items
If your order arrives damaged, defective, missing an item, or contains the wrong product, contact us as soon as possible. When relevant, include clear photos of the product, packaging, shipping box, and shipping label.
Shipping & Delivery
Tracking information may be sent by email after your order ships. If you believe a package is delayed, lost, or delivered incorrectly, contact our support team with your order number.
Returns & Refunds
Please contact us before sending any product back. Our team will provide the applicable return instructions and return address. Do not send returns to the registered company address unless we specifically instruct you to do so.
SEND US A MESSAGE
Contact Customer Care
CUSTOMER CARE
Pretty things. Simple support.
Emailservice@tyzgsj.com
Customer Service+852 2520 4300
Support HoursMonday–Saturday
9:00 AM–6:00 PM EST.
9:00 AM–6:00 PM EST.
Response Time1–2 business days