HERE TO HELP
Let’s Make It Simple.
At LOVETTE, we want every part of your shopping experience to feel simple, clear, and fun. Whether you have a question about one of our toys, need help with an order, or would like assistance with shipping, returns, or payments, our customer support team is here to help.
THE COMPANY BEHIND LOVETTE
Business Information
LOVETTE is owned and operated by Shenzhen Daxinyi Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through tyzgsj.com.
We aim to respond to customer enquiries within 1–2 business days.
EVERYDAY SUPPORT
What Can We Help With?
A LITTLE DETAIL HELPS
Need Help With an Existing Order?
To help us locate your purchase quickly, please include the following information when contacting us:
Order Number
Your LOVETTE order number from your confirmation email.
Email Address
The email address used when placing your order.
Reason for Contact
A short explanation of what you need assistance with.
HELPFUL INFORMATION
Support for Your Order
Damaged or Incorrect Product?
If your package arrives with a damaged, defective, missing, or incorrect item, please contact us as soon as possible. When possible, include clear photos of the product, affected area, original packaging, outer shipping package, and shipping label.
Shipping & Delivery
If your order has shipped, tracking information may be available through your shipping confirmation email. Contact us if you believe your package is delayed, lost, or delivered incorrectly.
Returns & Refunds
Please contact customer support before returning any product. We will provide the applicable return instructions and designated return address. Please do not send products to our registered company address unless our team specifically instructs you to do so.
SEND US A MESSAGE
Contact Customer Care
LET’S MAKE IT SIMPLE
Customer Care
9:00 AM–6:00 PM EST
Thank you for choosing LOVETTE. We look forward to making everyday life a little prettier.