Shipping & Delivery
Thank you for shopping with TYZGSJ. Below you’ll find information about how your handmade bowl order is prepared, shipped, and delivered.
From Checkout to Dispatch
Order preparation takes up to 5 business days. Purchases made on weekends or public holidays will begin processing on the following business day.
After your parcel leaves us, the estimated delivery time is 10–20 business days. Please account for both the preparation period and transit time when planning your purchase.
These delivery windows are estimates and are not guaranteed arrival dates.
Delivery Locations and Shipping Cost
A fixed shipping charge of USD $6.99 per order applies to supported destinations worldwide.
We deliver to most countries and regions. If a delivery restriction prevents us from shipping your order, we will contact you to discuss the available options.
To check a destination before ordering, email service@tyzgsj.com.
Following Your Parcel
We will send your tracking number by email once your order has been dispatched. Enter the number at 17TRACK to view the latest shipment updates.
A newly issued tracking number may not show movement immediately. Please allow time for the carrier to scan your parcel and update its records.
Checking and Changing Your Address
Please review all delivery details before completing checkout, including the recipient’s name, street address, postal code, and contact information. You may use a shipping address that differs from your billing address.
If a correction is needed, send your request before 11:00 PM PDT (GMT−7) on the same day the order is placed.
Contact service@tyzgsj.com with your order number and the full replacement address. We will review the request, although changes may no longer be possible once order processing or shipment has started.
When Your Order Arrives
Please check your bowls upon delivery. If an item arrives broken, chipped, or damaged, email service@tyzgsj.com promptly.
Provide your order number, a brief explanation, and photographs of the item and packaging where available. Retain the packaging where reasonably possible, and take care when handling broken pieces. Our team will review your message and advise on the next steps.
Business Days and Unexpected Delays
Dispatch takes place on regular business days, excluding weekends and public holidays.
Customs checks, carrier capacity, local inspections, weather, and inaccurate delivery information can affect transit times. To the extent permitted by law, TOUED is not responsible for delays resulting from these circum